Description:
This annual guide to every important idea, practice, and event in the world of quality is completely updated for 2000. It delivers the most comprehensive listings of quality-related conferences, consultants, awards, and training programs. It also profiles the latest Malcolm Baldrige Award winners, with full details on the recent criteria changes for the award. Original articles, key reprints, and intriguing "Quotes on Quality" round out this essential, one-stop resource.
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