The Art of Software Support Design and Operation of Support Centers and Help Desks
- Binding: Hardcover
- Edition: 1
- Publisher: Prentice Hall
- Publish date: 11/01/1996
Description:
'The Art of Software Support gives you proven, best-in-class, integrated tools and techniques for structuring and operating a customer-focused support organization- and for overcoming the crisis mentality that's so common in support organizations. Whether you're starting a software support or help desk organization, or seeking to improve the one you already have, you'll find invaluable guidance in this book.
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