Description: The most comprehensive hands-on text and workbook learning package available for medical office administration students. This revision features a new chapter on traditional and managed care settings, plus managed care topics integrated throughout where appropriate, such as managed care contracts, implications of managed care contracts on financial aspects of practices, referrals, and collection techniques in a managed care setting, Accompanying the text is a free Windows "TM" study guide program which includes more than 1,000 activities and application exercises specific to the administration of today's dynamic medical office environment. A new design and many additional photographs and figures have been added to support the workbook concepts.
-- new managed care chapter provides insight of aspects impacting the medical profession, patients and medical practices
-- interpersonal communications chapter contains new information on special needs patients, interacting in a multicultural environment and working with patients under managed care plans
-- fully updated, computerized medical office chapter including databases for medical research, word processing, and electronic mail
-- updated OSHA regulations, detailing standards related to safety procedures for fire and accident prevention

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